A 99.9% Server Uptime
The principal benefit of creating your very own website hosting platform is that you do not have to be worried about compatibility – you design a special set of software applications in such a way so as to work with a defined set of hardware components. The outcome is something a lot more stable and reliable, because there are fewer potential risks of failure. We have set up our cloud hosting system using tried and trusted hardware components and a strongly tweaked version of Security–Enhanced Linux in order to create a very safe and secure environment for your sites.
Because of this, with each of our Linux website hosting packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
If you want to deliver an enterprise–grade hosting service, you can hardly lean on the default network configuration in a datacenter. We have built our very own custom internal network so as to ensure the best connection speed with the outside world.
And because of this, no matter which datacenter facilities you select: our US datacenter, our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you can enjoy an assured 99.9% network uptime. And this guarantee is valid for all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done just about everything to lower all possible risks with our cloud hosting plans and although we offer excellent technical support, there are times when the client simply isn’t happy with what we are offering. Or he wants to upgrade to a more powerful hosting service, such as a VPS server or a dedicated server.
This is why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not content, you will receive a refund.
24/7 Technical Support
If you have ever been forced to wait for hours for an answer, you’re probably aware of how irritating this can be, particularly if your website is at stake. Because of this, we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technicians will be available to you and they will respond to you in under an hour. And the best part is that their average ticket response time is below twenty minutes!