Integrated Ticketing System
Learn more about the Integrated Ticketing Systems and their pluses and minuses. Discover what makes them different from various other support channels.
If you’ve purchased a hosting package and you have some queries with regard to a given feature/function, or if you have faced a certain issue and you need support, you should be able to touch base with the respective customer support staff. All web hosts use a ticketing system no matter if they provide other methods of contacting them apart from it or not, because of the fact that the easiest way to solve a problem most often is to open a ticket. This mode of communication makes the responses sent by both sides easy to track and allows the support staff members to escalate the issue in case, for example, a server admin has to become involved. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you will need to use at least two separate accounts to contact the customer support staff and to actually manage the hosting space. Incessantly switching between different accounts may be a bore, not to mention the fact that it takes lots of time for the majority of hosting providers to respond to ticket requests.
Integrated Ticketing System in Website Hosting
The ticketing system that we use for our Linux website hosting
isn’t separate from the hosting account. It’s an integral part of our full-featured Hepsia Control Panel and you’ll be able to access it at any moment with just several mouse clicks, without needing to sign out of your hosting account. The ticketing system includes a quick-search field, which will help you track down the status of practically any trouble ticket that you’ve already posted, in case you need it. Besides, you can see knowledge base articles that belong to different problem categories, which you can select, so you can learn how to tackle a particular problem before you actually send a ticket. The response time is maximum 1 hour, so you can get timely assistance at any time and if our help desk team recommends that you should do something inside your hosting account, you can do it momentarily without needing to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is integrated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated hosting service
, which goes to say that you won’t need some other platform to get in touch with our client care team – you can do it on the spot in case you run into a difficulty. Posting a new ticket requires a few clicks of the mouse and tracking down an older one is just as easy. Using our smart search functionality, you can swiftly track down any ticket that you’ve opened in the past. You can submit a ticket at any given time since our client service team members are on duty 24 hours a day, 7 days a week and reply in no more than 60 minutes, even though it seldom takes this much to receive a response. With the Hepsia Control Panel, you’ll have everything in a single place and you can just forget about the need to use 2 or more platforms to solve a simple problem.