Live Chat Support
What exactly are the key benefits of the Live Chat service?
A live chat is a real-time way of communication between a hosting supplier's support team and its customers. It's an efficient way to get some information about the web hosting services or get some problem resolved because you're talking with a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the smaller chance of errors any time you exchange information such as usernames or domain names, the faster response time because the communication is live and the fact that you do not have to stay on the chat all the time - you'll be able to do another thing while the representative investigates the issue involved. Also, you are able to connect with a live chat room from any kind of computer which is connected to the Internet, avoiding the telephone charges that you will have to pay if you are calling to another country.
Live Chat Support in Website Hosting
We supply a live chat support service for all of the Linux website hosting
that we offer and we are able to support you with almost everything in real time. In case you don't have an account with us yet, we will be able to provide you with more details about the packages to help you to choose the most suitable plan. In case you are an existing client, we are able to assist you with any general or billing matter and also with plenty of common technical troubles, for example an email address setup in a desktop email client. If you are unable to call us for some reason or you're in a country where we don't have a local phone number, the live chat is the best way to get in touch with us. Of course, some issues need longer time to examine and test, which means that you'll need to open a support ticket to our technicians, still, we are able to save your time and help you with various issues on the chat.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as standard with our services, so that when you have any questions for our semi-dedicated hosting service
, you're able to speak with our customer care team at any moment regardless if you've already purchased your account or not. Generally, the chat service is for pre-sales, billing and common questions and issues, but we are able to help you with quite a lot of technical questions too. We will help you choose the optimal package for your sites in case you don't have an account yet, we can respond to any kind of billing questions or concerns you could have or we can help you with setting up your new e-mail address on your computer or smartphone - all the abovementioned will be done promptly since our live chat service is accessible all the time, each and every day. Any time you want assistance, you're able to speak to a representative and save considerable time.