If you ever face a problem with your website and are unable to deal with it yourself, ask the web hosting company’s client care staff to assist you to bring the site back online. A timely solution would be the most optimal scenario, but a lot of companies reply within twenty four hours or even more, especially if you’re dealing with a reseller. Even if the problem can be easily resolved, your website may not function correctly or may not be accessible whatsoever for an extended span of time, so you may lose potential clients since it’s highly unlikely that anyone will be willing to go back to a website that’s broken. With that being said, you should make sure not only that you can reach your web hosting provider, but also that they can reply and help you in a well-timed fashion. If a script update does not go as planned or you erase something mistakenly, for instance, the site should be fixed quickly so as to prevent long inaccessibility.
One-Hour Response Guarantee in Website Hosting
Our Linux website hosting feature a one-hour reply time guarantee, so irrespective of what enquiry or difficulty you may have, we will always be there to help you out. As a matter of fact, it rarely takes more than 30 minutes to get an issue resolved or a query answered, and this is valid for both technical and sales matters. Our tech support staff members will be at your disposal 24-7, even on weekends and official holidays, which goes to say that you’ll obtain instant assistance at all times. We are aware of exactly how expensive time can be, so by the time we reply to your e-mail or support ticket, we’ll have enquired into the issue and, if we haven’t discovered a solution, we will provide you with more info on what you need to do on your end – if the circumstances demand it. With our support service, you can be certain that there will be somebody to assist you momentarily, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
As we recognize exactly how crucial it is to obtain well-timed help, we promise that you will never need to wait around for more than one hour to obtain a response to any support ticket that you send via your semi-dedicated server Control Panel. As it is, you will rarely have to wait for more than 20 to 30 minutes and this is valid for any question irrespective of what its nature is – technical, general or billing. In addition, our tech and client support staff will be at your disposal 7 days a week, which is the reason why even if you submit a ticket during holidays, you will always get an immediate response, which will include the answer to a query, the solution to a problem or the details needed to solve an issue yourself – if there is something that you have to do on your end. If you use our services, you won't ever have to spend an entire day waiting for a reply like you would with other providers.