Find out what hosting providers mean when they say "phone support".
You will find a lot of website hosting companies available, yet many of them are resellers who have minimal resources, particularly in terms of support. One of the ways to distinguish them is the option to contact the company over the telephone. The type of support that you'll get through this way of communication will vary depending on the service provider - some offer expert telephone support, various others offer general and customer support only as some matters are more time-consuming and it would be faster and easier to be resolved through a ticket, particularly if the situation has to be escalated. Nonetheless, it's good to know that you can contact your hosting supplier as there are plenty of small matters that can be taken care of easily and timely with a telephone call, not mentioning that you're able to get additional info about the services before you become a customer.
Phone Support in Website Hosting
Our website hosting
packages include telephone support fourteen hrs a day even on official holidays, therefore if you do not have an account yet, you will be able to call us and learn more about our solutions or whether we will meet the system requirements for your sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so you can call the phone number which is nearer to you. In case you are an existing customer, we can help you timely with any kind of general and billing matters and with various tech issues in order to save you time and efforts - we are aware of the fact that often it's quicker to talk to a live person so as to get things done without delay. Of course, some situations simply cannot be taken care of on the phone, so if this is the case you will have to use our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be somebody to help you when you have any questions about the semi-dedicated server
plans that we offer. Whether you want to learn more about our plans, you have some billing issue or some general problem, you can just give us a call. Although some more complex problems could require a ticket so as to give some time to our tech support crew to investigate, we're able to help you with various tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the United States, the UK and Australia, we have local phone lines in these countries as well. If you're in another country, we have an international number where you are able to contact us.