24/7 Customer Support
Why is the provision of a high quality customer support service vital on today?s hosting marketplace? Which are the common customer support channels?
The customer support that you will get from your website hosting company is really important, regardless if you have pre-sales questions and you're not a customer yet, or you have a technical issue with a current account. Timely and clear information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is generally a sign that you're ordering from a genuine web hosting supplier not from a reseller. If you acquire a hosting account via a company that doesn't own its servers and it can't access them right away, it is quite possible that you will wait for a couple of days to have a response to any kind of query, thus your websites may stay offline for quite a while. In comparison, a supplier which provides various options for communication and has a support staff available any time will assist you to right away and help you decrease or completely avoid any kind of downtime and possible losses.
24/7 Customer Support in Website Hosting
The customer and technical support services for our website hosting
packages are round-the-clock, therefore you can forget about waiting for a couple of days in order to receive assistance. In case you are not our client yet, you can call us, chat with a representative or send an email. In case you currently have an account, you can open a support ticket on top of the other three ways of contact. You'll be able to choose the most appropriate way to contact us depending on where you are or the device you're using. We can help you for more or less any hosting-related query that you have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a ticket, but even then the max reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to receive prompt support, especially when your site is not running effectively for whatever reason. Our semi-dedicated hosting service
come with 24/7 customer and tech support, so in case something comes up, you are able to use various methods to get in touch with us - telephone line with multiple local numbers globally, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and basic issues, which means that in case you do not have an account yet, for example, you are able to get extra info regarding our services, or we can help you with less complex technical matters. The other two methods are for solely technical matters or everything that's more time-consuming due to the fact that it is easier to track the communication between you and our technical support crew. The warranted max response time for them is only one hour, the typical one - 15-20 min, so you won't need to wait for an entire day in order to receive assistance like you may have to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
Every VPS server
package that we provide features 24/7 customer and technical support, which means that if you experience any issue with the pre-installed software on your machine or you have any pre-sales or general questions, you can contact us anytime, even holidays and weekends. For your benefit, we provide different means of communication - phone support with a couple of local numbers around the world, live chat, emails and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues since it'll be much easier to track what is going on. The maximum guaranteed response time for all the e-mail messages and tickets is 60 minutes, however it rarely takes that long to get support. In case you acquire the Managed Services upgrade that we offer, our administrators can also support you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
If you aquire a dedicated server
from us, you will be able to get in touch with us at any time using several channels and the maximum time that you will need to wait for an answer is approximately one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we will support you with anything related to the applications which are pre-installed on the server. To get in touch with us about a technical matter, you can open a trouble ticket through the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of basic questions or you'd like to learn more about our web hosting services before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in various countries around the globe. In the event that you're looking for support for third-party software that you are unable to install or run properly, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.