Tech Support Channels
A One–Hour Ticket Response Time Guarantee
Every support request you send to us will be dealt with within maximum sixty minutes. In case your trouble ticket or email needs further assistance from an admin, we’ll forward it and leave a comment to notify you that your case is being examined. If you take advantage of the Managed Services package, any of the services included there will be performed at a time of your liking.
A Premium Tech Support Service
- We’ll be at your disposal 24–7–365 to respond to any queries that you may have pertaining to our Website Control Panel and any of the applications that we have installed for you on the dedicated hosting server. In case you also need assistance with server management tasks, you can order our Managed Services package, which includes backup hard disk drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, plus installation and troubleshooting services.
A User–Friendly Help Section
We have provided the Website Control Panel with an elaborate knowledge base, which offers comprehensive explanations of all its features and functionalities. Moreover, we have created in–depth video tutorials that will further teach you how to carry out a specific action or resolve a frequently encountered problem. All the how–to articles and the video tutorials are readily accessible from every Website Control Panel section via the Videos and Help buttons situated in the top right corner.