1 hour ticket response
Prompt assistance is our primary priority and that’s why we’ve got a team of well–trained client support engineers who will be happy to provide a quick reply to any question that you could have. Just open your customer support ticket from your Website Control Panel and we will reply back to you within sixty minutes at the latest. In fact, we work hard and aim for a twenty–minute client support ticket response time.
An Outstanding Help Desk Service
Our customer care staff representatives possess substantial experience in the Linux website hosting arena and are qualified enough to offer a prompt answer to your problem. If, however, the case at hand is not within the competence of a tech support engineer, the tech support ticket will be sent to a programmer or admin for additional investigation.
An Easy–to–Navigate Help Center
To help you get a quick hint on how to use a specific service, we have incorporated a really user–friendly Help section in your Website Control Panel. You can search through a big collection of web hosting account management articles and website administration articles, have a peek at the F.A.Q. repository or check our educational video tutorials.