Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Solution Warranty

  • Our customer support Department is working day–and–night to take care of every one of your help tickets. Each ticket you submit to us is going to be replied to within no more than 60 mins. If your situation requires aid from one of our administrators, we’ll address the ticket to the person in charge and will let you know that the problem is being resolved.

  • Top quality support service

  • Qualified Technical Assistance Service

  • We are on–line for you night and day to supply advices and customer support and to aid you with any trouble that you could possibly come across while you are working with your virtual server. We can easily support you with all pre–configured apps, plus your Operating System, server administration panel (with regards to the VPS type) and the Website Control Panel created solely by our company.

  • Intuitive help center

  • An Intuitive Help Section

  • A descriptive and constantly updated collection of articles is incorporated into our custom–built Website Control Panel. It gives you quick tips on how to conduct all the general site management tasks. The Help section features extensive how to article tutorials and step by step video training. You can open the Help section by pressing the Help or Video buttons in the right corner of each Control Panel section.